About
The Essentials Plan is a foundational training programmed meticulously designed for Freshers and Entry-Level Job Seekers aspiring to embark on a career in the dynamic BPO/KPO industry. This comprehensive plan aims to build a foundational understanding of the industry and its career growth opportunities, guiding learners to confidently navigate the job market. Key features of the Essentials Plan include: • Target Audience: Specifically crafted for Freshers and Entry-Level Job Seekers. • Structure: Organized into 6 comprehensive chapters with over 30 lessons. • Total Duration: Approximately 5 Hours and 20 Minutes. • Core Content Areas: ◦ Introduction to BPO/KPO: Understanding the industry, its processes (Inbound, Outbound, Non-Voice), career progression, and key distinctions. ◦ Understanding the Hiring Process: Detailed insight into each stage, from resume screening and HR interviews to Versant and Operations rounds, plus final selection tips. ◦ Interview Preparation: Frameworks for cracking interviews, including the STAR method and common questions for various roles, plus handling curveball scenarios. ◦ Resume & Cover Letter Optimization Using AI: Creating ATS-friendly documents, leveraging AI for customization, and avoiding common errors. ◦ Soft Skills & English Communication: Developing essential workplace skills, mastering spoken and written English, and managing work-life balance in shift-based jobs. ◦ Professional LinkedIn Branding: Building a strong online presence, optimizing profiles, securing endorsements, and utilizing job search and outreach strategies. • Certification: Awards a "Certified BPO/KPO Job-Ready Associate" certification upon successful completion, signifying job readiness. This plan integrates theoretical knowledge, practical application, and modern AI tools to provide an effective pathway for individuals to secure their first job in the BPO/KPO sector.
You can also join this program via the mobile app. Go to the app