About the Role
Qualifications & Skills
Exceptional verbal and written communication in English – articulate, professional, and empathetic.
Strong problem-solving and call management skills, with the ability to take ownership of client interactions.
Demonstrated ability to use knowledge bases, tools, and applications for efficient troubleshooting.
Service-oriented mindset with the ability to create a positive customer experience, regardless of outcome.
Attention to detail with the ability to identify root causes, resolve issues, and prevent recurrence.
Flexible and adaptable – must be available to work rotational shifts (nights, weekends, holidays).
Requirements
Key Responsibilities
Provide technical troubleshooting and problem resolution via phone, email, and online support.
Understand client business processes and educate them where required.
Follow a structured knowledge base while applying critical thinking and independent problem-solving skills.
Respond effectively with minimal scripting, ensuring a professional and personalized client experience.
Collaborate with non-technical clients to resolve technical issues, offering clear explanations and guidance.
Escalate complex issues to Level 2/3 support teams with comprehensive documentation.
Maintain accurate online records of troubleshooting, resolution, and escalation activities.
Adhere to defined schedules, processes, procedures, and customer service standards.
About the Company
AMF Synergy Vision is a dynamic and growing organization dedicated to delivering exceptional customer support and innovative business solutions. We are seeking passionate, service-oriented professionals to join our Client Support team. This role requires excellent communication skills, technical troubleshooting ability, and a strong commitment to providing a seamless customer experience.