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About the Role
Customer Billing Voice
As a Customer Billing Voice Associate, you will handle inbound calls and assist telecom customers with their billing queries and resolutions. You will leverage your communication skills and BPO experience to deliver a positive customer experience while working in a fast-paced environment.
Requirements
Educational Qualifications:
Any Graduate / Undergraduate
Work Experience:
Less than 2 years: U1 Level (Minimum 6 months in Customer Service in an international BPO)
More than 2 years: U2 Level (Minimum 18 months of international BPO customer service experience)
Skills and Abilities:
Ability to handle basic customer queries related to telecom billing
Expertise in customer issue resolution
Communication Skills:
Excellent verbal and written communication
Strong interpersonal and comprehension skills
Computer Proficiency:
Basic computer knowledge
Work Shift:
Willingness to work in US shifts
About the Company
Tech Mahindra is a global leader in digital transformation, consulting, and business process services. We are committed to delivering innovative solutions and exceptional customer experiences across industries. Our vibrant work culture, inclusive environment, and dedication to learning and growth make Tech Mahindra a preferred employer in the IT and BPO space.