About the Role
Join our dynamic team as a Live Chat Customer Service Agent where you’ll resolve customer queries via live chat, ensuring seamless service for billing, troubleshooting, and account management while driving upsell/cross-sell opportunities.
Requirements
Job Title: Customer Service Agent / Sr. Customer Service Agent – Live Chat
Job Type: Full-time
Shift: Rotational (US Hours: 6 PM IST – 9:30 AM IST) | 5 Days a Week
Experience: 6+ months in Live Chat/Customer Service/Telecom (Mandatory)
Salary:
0–6 months: Up to ₹3.6 LPA TCTC
6–18 months (U1): Up to ₹4.2 LPA TCTC
18+ months (U2): Up to ₹4.8 LPA TCTC
Job Description:
Join our dynamic team as a Live Chat Customer Service Agent where you’ll resolve customer queries via live chat, ensuring seamless service for billing, troubleshooting, and account management while driving upsell/cross-sell opportunities.
Key Responsibilities:
✔ Handle inbound live chat queries (billing, rate plans, service changes, troubleshooting).
✔ Resolve issues on first contact with accurate, clear, and professional responses.
✔ Upsell/cross-sell telecom products to boost business profitability.
✔ Adhere to US shift timings (6 PM IST – 9:30 AM IST, rotational).
✔ Maintain high productivity, compliance, and customer satisfaction.
Mandatory Requirements:
✅ 6+ months in Live Chat/Customer Service/Telecom (Non-negotiable).
✅ Proven upselling/cross-selling experience in live chat.
✅ Fluent written English (grammar, clarity, professionalism).
✅ Basic MS Office (Word, Excel) and computer proficiency.
✅ Problem-solving skills and ability to work in a fast-paced team.
Interview Process:
HR Screening
Written Communication Test
Live Chat Simulation Round
Operations/Client Interview
Perks & Benefits:
Structured career growth (skill development, promotions).
Performance incentives (for upsell targets).
About the Company
At AMF Synergy Vision, we are driven by a mission to empower individuals through cutting-edge learning programs and high-impact career pathways. As a leader in virtual education and career transformation, we specialize in delivering Job Readiness Programs that bridge the gap between skill development and real-world employment across the BPO, KPO, and customer service sectors.
With a commitment to professional growth, operational excellence, and customer-centric services, AMF Synergy Vision supports learners and professionals alike in building successful global careers. Join our dynamic team and be part of a company that believes in skills, service, and synergy.