Customer Service Associate

Job Title: Customer Service Associate / Tele Sales Advisor

Location: Mumbai (Work From Office)

Employment Type: Permanent / 1-Year Contract

Shift: 9.5 hours per day, 5 days a week (Rotational shifts)

Last Date to Apply: Join on or before 7th August 2025

Job Overview:

We are hiring Customer Service Associates with a sales focus for a leading financial services project. This role combines customer support with advisory services for banking, insurance, and mutual fund products. Freshers and experienced candidates are encouraged to apply.

Key Responsibilities:

• Provide voice-based customer support for banking, finance, and insurance products.

• Act as an advisor to clients, explaining product features and resolving queries.

• Achieve sales targets for mutual funds and financial services.

• Maintain accurate records using MS Office and internet applications.

• Ensure high-quality interactions with proficiency in English (B1+) and Hindi.

Requirements:

• Education: Any Graduate.

• Certification:

  • NISM certification (XA/XB/VIII or VA/VB) is mandatory (Higher salary for certified candidates).

  • Non-NISM candidates with sales experience may apply (lower compensation).

• Skills:

  • Typing speed: 20 WPM with 80% accuracy.

  • Familiarity with MS Office and internet applications.

  • Knowledge of banking/finance/mutual funds (preferred).

• Communication: Fluent in English (B1+) and Hindi.

• Shift Flexibility: Willingness to work rotational shifts.

  
  

Compensation (Annual CTC):

Why Join Us?

• Structured career growth (U1 to U2 bands).

• Performance incentives and bonuses.

• Work with a reputed financial services partner.

Application Process:

1. Screening (Language & Certification Check).

2. Operations Interview.

3. Typing Test (20 WPM).

4. Final Offer.

   
   

Note: Immediate joiners preferred.