About the Role
We are hiring for Customer Support Associates (L2) for our Voice Process. The role involves resolving customer queries via voice calls with a focus on excellent service delivery.
Requirements
Job Description:
We are hiring for Customer Support Associates (L2) for our Voice Process. The role involves resolving customer queries via voice calls with a focus on excellent service delivery.
Key Responsibilities:
Handle customer inquiries and provide resolutions via voice calls.
Maintain high customer satisfaction with clear and effective communication.
Adhere to shift schedules (including night shifts) and company policies.
Ensure a typing speed of 30 WPM with 90% accuracy.
Mandatory Requirements:
Minimum Qualification: HS Passed (Higher Secondary).
Freshers & Experienced candidates can apply.
Excellent verbal communication in English & Hindi (no major MTI).
Should not have applied for any Flipkart interview in the last 3 months.
Willingness to work in 24/7 rotational shifts.
No planned leaves for the first 3 months after joining.
Interview Process:
HR Round – General screening.
Typing Test – 30 WPM, 90% accuracy.
OPS Round – General assessment.
Voice Versant Test (V4 and above).
PMAP Assessment.
Client Round – Video Call.
Perks & Benefits:
Pick-up & drop facility for odd shifts.
Training provided (may include night sessions).
Documents Required:
Updated Resume
Aadhar Card (Government ID)
PAN Card
Educational Mark Sheets
For Experienced Candidates: Offer Letter, Experience Letter, Last 3 Months’ Payslips
About the Company
At AMF Synergy Vision, we are driven by a mission to empower individuals through cutting-edge learning programs and high-impact career pathways. As a leader in virtual education and career transformation, we specialize in delivering Job Readiness Programs that bridge the gap between skill development and real-world employment across the BPO, KPO, and customer service sectors.
With a commitment to professional growth, operational excellence, and customer-centric services, AMF Synergy Vision supports learners and professionals alike in building successful global careers. Join our dynamic team and be part of a company that believes in skills, service, and synergy.